David Vaughton, Head of Venues
“As a group we are firmly committed to offering the highest standards in relation to both product and service to meet the ever increasing expectations of our customers. We place considerable emphasis on supporting our teams through support, development and engagement”.
John Turpin, Group Operations Leader
“We closed out 2009 having achieved an exceptional average customer satisfaction score rating of 96.5% and are raising the bar further for 2010 with ratings of 98% and 99% respectively for the first two months of the year. This data is based on feedback from 787 respondents and demonstrates our proactive approach to listening to and engaging with our valued customers.”
If you would like to organise a show round to experience these award winning facilities for yourself, please call us on 01926 336621 or email venues@eef.org.uk.
